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Due to health, safety, and legal regulations surrounding alcoholic beverages:
All sales are final. We do not accept returns on alcoholic products once they have been delivered.
We may offer a replacement or refund under the following conditions:
If your order arrives damaged or broken during transit.
If you receive a product different from what you ordered.
If the product is faulty (e.g., leaking bottle, compromised seal)
We take great care in packaging all orders using protective materials. However, in rare cases, damage may occur during shipping.
To qualify for a replacement or refund, you must:
👉 Claims submitted after 48 hours may not be accepted.
Once your claim is reviewed and approved:
Processing times may vary depending on your payment provider.
We do not accept returns or refunds in the following cases:
If a delivery fails due to:
The order may not be eligible for a refund.
Customers are responsible for ensuring that alcohol delivery is permitted in their location.
Noir Cellars is not liable for orders delayed, seized, or rejected due to local laws or regulations
All customers must be of legal drinking age in their jurisdiction.
If delivery fails due to age verification issues, refunds may not be issued.